Effective Date: September 4, 2026<\/strong><\/p>\n\n\n\n At Modin Systems Pvt. Ltd.<\/strong>, we aim to provide reliable banking automation equipment, cash processing solutions, and related products that meet our customers’ requirements. This Return & Refund Policy explains the general conditions applicable to product returns, replacements, cancellations, and refunds.<\/p>\n\n\n\n Products may be eligible for return only in accordance with the applicable quotation, purchase order, warranty terms, or written agreement between Modin Systems Pvt. Ltd. and the customer.<\/p>\n\n\n\n A return request may be considered in cases such as:<\/p>\n\n\n\n Return requests must be reported to us within the applicable period specified in the order or commercial agreement.<\/p>\n\n\n\n Returns may not be accepted for products that:<\/p>\n\n\n\n The final eligibility of a return will be determined after reviewing the product and relevant order details.<\/p>\n\n\n\n Customers must contact Modin Systems Pvt. Ltd. before sending any product back.<\/p>\n\n\n\n A return will only be accepted after receiving confirmation or authorization from our team.<\/p>\n\n\n\n Customers should not independently ship products to our offices or facilities without prior approval.<\/p>\n\n\n\n We may request:<\/p>\n\n\n\n If a product is received damaged, defective, or different from the confirmed order, the customer should notify us as soon as possible after delivery.<\/p>\n\n\n\n After verification, we may offer an appropriate resolution, which may include:<\/p>\n\n\n\n The applicable resolution will depend on the nature of the issue, product condition, warranty terms, and commercial agreement.<\/p>\n\n\n\n Refunds, where applicable, will be processed only after the return or cancellation request has been reviewed and approved.<\/p>\n\n\n\n The refund amount may depend on:<\/p>\n\n\n\n Unless otherwise agreed, shipping, transportation, installation, or other service charges may not be refundable.<\/p>\n\n\n\n Once a refund is approved, we will initiate the refund through the applicable payment method or process agreed with the customer.<\/p>\n\n\n\n The time required for the refund to reflect in the customer’s account may vary depending on the payment method, bank, payment service provider, or other financial institution involved.<\/p>\n\n\n\n Cancellation requests should be submitted as early as possible.<\/p>\n\n\n\n Cancellation may not be possible once an order has been dispatched, customized, specially configured, manufactured, installed, or otherwise processed.<\/p>\n\n\n\n Where cancellation is accepted, any applicable cancellation, processing, shipping, or other charges may be deducted from the refundable amount.<\/p>\n\n\n\n Products that are customized, specially configured, manufactured, or prepared according to specific customer requirements may not be eligible for return or refund unless the product has a manufacturing defect or the parties have agreed otherwise in writing.<\/p>\n\n\n\n Certain products may be covered by a manufacturer’s or company’s warranty.<\/p>\n\n\n\n Warranty claims will be handled according to the applicable warranty terms and conditions.<\/p>\n\n\n\n A warranty claim is separate from a general return or refund request and may be subject to inspection, verification, and other conditions.<\/p>\n\n\n\n Where a replacement is approved, the replacement product may be shipped after the returned product has been received and inspected, where applicable.<\/p>\n\n\n\n Replacement availability may depend on product stock, technical requirements, and other circumstances.<\/p>\n\n\n\n Unless otherwise agreed in writing, return shipping and transportation costs may be the responsibility of the customer.<\/p>\n\n\n\n Where the return is confirmed to be due to an incorrect product supplied by us or a verified manufacturing defect, Modin Systems Pvt. Ltd. may, at its discretion, arrange or reimburse reasonable return shipping costs.<\/p>\n\n\n\n All returned products may be inspected before a return, replacement, credit, or refund is approved.<\/p>\n\n\n\n Receiving a returned product does not automatically mean that the return or refund has been approved.<\/p>\n\n\n\n The final decision will be based on the condition of the product and the applicable order, warranty, and commercial terms.<\/p>\n\n\n\n Modin Systems Pvt. Ltd. reserves the right to update or modify this Return & Refund Policy at any time.<\/p>\n\n\n\n Any changes will be published on this page with the revised effective date.<\/p>\n\n\n\n For questions regarding returns, replacements, cancellations, warranty claims, or refunds, please contact us:<\/p>\n\n\n\n1. Product Returns<\/h2>\n\n\n\n
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2. Products Not Eligible for Return<\/h2>\n\n\n\n
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3. Return Authorization<\/h2>\n\n\n\n
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4. Damaged or Incorrect Products<\/h2>\n\n\n\n
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5. Refund Policy<\/h2>\n\n\n\n
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6. Refund Processing Time<\/h2>\n\n\n\n
7. Order Cancellation<\/h2>\n\n\n\n
8. Customized and Specially Configured Products<\/h2>\n\n\n\n
9. Warranty Claims<\/h2>\n\n\n\n
10. Replacement Products<\/h2>\n\n\n\n
11. Shipping and Return Costs<\/h2>\n\n\n\n
12. Inspection and Approval<\/h2>\n\n\n\n
13. Changes to This Policy<\/h2>\n\n\n\n
14. Contact Us<\/h2>\n\n\n\n